FAQs

Brand

Teens & Beyond, or T&B, is a skincare and self-care brand made for teen skin and beyond.

We create easy-to-use products for real routines, real skin days and everything that comes with growing up, stepping out and figuring things out.

T&B keeps skincare simple.

Instead of making routines feel like homework, we bring together useful ingredients, easy steps and products that fit into everyday life — school, college, work, travel, plans and everything in between.

No, the products are designed for young skin, daily routines and anyone who wants skincare that feels simple, fresh and easy to follow.

Yes. T&B products are gender neutral and can be used by anyone, as per their skin needs and product directions.

Product Safety & Usage

T&B products are made for everyday skincare, body care and lip care routines.

Always use the products as directed; patch test is recommended before regular use and discontinue use if irritation occurs.

T&B is designed for teen skin and beyond.

For younger users, parent or guardian guidance is recommended. For any specific skin concern, it is best to check with a dermatologist.

Apply a small amount of the product on a small area of clean skin, preferably on the inner arm. Leave it for a few hours. If you notice redness, itching, burning, discomfort or irritation, wash it off and do not continue using the product.

Stop using the product immediately. If irritation, dryness, redness or discomfort continues, consult a dermatologist.

You can check the full ingredient list on the product page and on the product packaging.

Check the product packaging for exact information.

Once opened, we recommend using the product within 6 months for the best experience. Please check the product packaging for the exact expiry date.

Store the products in a cool, dry place away from heat and direct sunlight.

Keep the cap closed properly after use.

Orders

Visit the official T&B website, choose your products, add them to cart and complete the checkout process. Once your order is placed, you will receive an order confirmation on your registered email ID, SMS or WhatsApp.

No. Once an order is placed, it cannot be changed. Please review your order details carefully before confirming your purchase.

Shipping address changes may be possible only before the order reaches the packed or ready-to-ship stage. Please contact support as soon as possible with your order details and updated address.

Cancellation can be done up to one hour before dispatch. After that, the order cannot be cancelled.

Check your email, SMS and WhatsApp first. If you still cannot find the confirmation, contact our support team with your registered phone number or email ID.

Shipping & Delivery

Delivery timelines depend on your location.

Once your order is shipped, you will receive tracking details by email, SMS or WhatsApp.

Shipping charges, if applicable, will be shown at checkout before you make the payment.

Please contact our support team as soon as possible with your order ID and registered contact details. We recommend raising the issue within 72 hours of the order being marked delivered.

If the package looks opened, leaked, tampered with or badly damaged, take clear photos before opening it. Contact our support team with your order ID and images of the package.

Returns, Exchange & Damaged Products

Exchange may be available for eligible cases like wrong product, damaged product or other approved issues.

Please contact our support team and share:

Your order ID
Clear photos of the damaged product
Photos of the outer packaging
Batch number mentioned near the MRP on the product packaging

Our team will check the details and help you with the next steps.

Please contact support team with your order ID, product photos, invoice and outer package label. This will help the team verify the issue and assist you faster.

Payments & Offers

Available payment options may include UPI, net banking, debit cards, credit cards, wallets and Cash on Delivery, depending on what is shown at checkout.

In most cases, failed payments are reversed automatically by the bank or payment provider. If it does not reflect, contact our support team with your registered email ID, phone number and transaction details.

Cash on Delivery availability depends on your PIN code and order value. If COD is available for your order, you will see it at checkout.

Yes, UPI payment will be available if it appears as a payment option at checkout.

Refunds are usually processed to the original payment method used while placing the order.

Refund timelines depend on the payment method and bank processing time.

Wait for a short while and check your payment status. If the amount is deducted but the order is not confirmed, contact support team with your transaction ID, registered phone number and payment screenshot.

Offer, reward and coupon combinations depend on the active campaign rules.

The final discount will be shown at checkout.

Club T&B Rewards

Aura Points, or AP, are the reward points you earn through orders, reviews, reels, referrals and Vibe Card milestones.

10 Aura Points = ₹1.

You can use Aura Points to get discounts on your orders as per the reward rules.

You can redeem Aura Points for up to 15% of the order value.

Vibe Cards are collectible Club T&B cards that you unlock through purchases and milestones. They come in different levels, and each level helps you move ahead in the Club journey.

There are five Vibe Card levels:

12 Classic Cards
Each card is worth 40 AP

5 Rare Cards
Each card is worth 125 AP

2 Mystic Cards
Each card is worth 625 AP

2 Legendary Cards
Each card is worth 2,500 AP

1 Epic Card
The Epic Card is worth 10,000 AP

You will receive Classic Cards with eligible purchases. Rare, Mystic, Legendary and Epic Cards are milestone-based unlocks in your Club T&B rewards journey.

No. Classic Cards are dispatched only with eligible purchases. Rare, Mystic, Legendary and Epic Cards are unlocked through milestones and tracked as part of your Club journey.

Place an order above ₹499 and get 1 random Classic Card. Collect all 12 Classic Cards and get +500 AP.

To unlock Rare Cards, first reach ₹3,000 lifetime spend.

Then complete any one of these:

3 approved UGC reels
5 verified reviews
5 successful referrals

Collect all 5 Rare Cards and get +1,000 AP.

To unlock Mystic Cards, first reach ₹8,000 lifetime spend.

Then complete any one of these:

10 approved UGC reels
8 successful referrals

Collect both Mystic Cards and get +2,500 AP.

There are 2 Legendary Cards.

The first Legendary Card unlocks when you reach ₹15,000 lifetime spend.

The second Legendary Card unlocks when you complete any two of these:

20 verified reviews
15 successful referrals
15 approved UGC reels

Collect both Legendary Cards and get +5,000 AP

The Epic Card unlocks when you complete the full Beyond Vault journey:

Collect all 12 Classic Cards
Collect all 5 Rare Cards
Collect both Mystic Cards
Collect both Legendary Cards

Once you unlock the Epic Card, you get:

+10,000 AP
Special Epic Badge
Surprise gift with your next purchase

Follow T&B on social media for UGC opportunities, challenges and participation announcements. Keep an eye out, create, submit and get closer to collecting your next Vibe Card.